Terms and conditions

Last updated: October 2026


LEGAL NOTICE

This website is operated by:

SIMABA APARTMENTS S.L.
Commercial name: Simaba Group
CIF / NIF: B-66915299
Registered address: Carrer Riera de Sant Miquel, 3, 2º 3ª, 08006 Barcelona, Spain
Telephone: +34 931 016 236
Email: management@simabagroup.com
Website: www.simabagroup.com

SIMABA APARTMENTS S.L. is registered in the Mercantile Registry of Barcelona, Volume 45705, Folio 21, Page B496420.


  1. ABOUT THESE TERMS

These Terms & Conditions apply to reservations made directly with Simaba Group through our website, booking system, email or other direct communication channels.

Specific conditions may vary depending on the apartment, length of stay, selected rate and type of reservation. Where specific booking conditions differ from these general terms, the conditions communicated and accepted during the reservation process will apply.

By confirming a reservation with Simaba Group, the guest accepts the booking conditions applicable to that reservation together with these Terms & Conditions.


  1. RESERVATIONS AND CONFIRMATION

When a reservation is made through our online booking system, it is confirmed once the booking and required payment have been successfully completed and a confirmation has been issued by Simaba Group.

Submitting an enquiry, requesting information or sending a stay request does not constitute a confirmed reservation. Availability is not guaranteed until the reservation has been confirmed.

The guest is responsible for ensuring that all information provided during the booking process is accurate and complete.


  1. RATES AND PAYMENT

The rate, payment schedule and conditions applicable to each stay will be displayed or communicated during the reservation process and confirmed in writing.

Depending on the type and length of stay, payment may be required in full, in advance or according to an agreed payment schedule.

For extended stays, monthly payments or other payment arrangements may apply as specified in the reservation confirmation or rental agreement.

Payments must be made using one of the payment methods offered by Simaba Group at the time of booking.

Any outstanding amounts must be paid according to the conditions stated in the reservation confirmation or applicable agreement.


  1. SECURITY DEPOSIT

A refundable security deposit may be required for certain reservations.

Where applicable, the amount and payment conditions will be communicated before the reservation is confirmed.

The deposit may be retained in whole or in part where necessary to cover damage to the apartment, missing items, excessive cleaning, unpaid charges or other costs resulting from a breach of these Terms & Conditions or the applicable booking conditions.

Any remaining balance will be returned following inspection of the apartment and according to the conditions applicable to the reservation.


  1. CANCELLATIONS AND MODIFICATIONS

Cancellation and modification conditions vary depending on the apartment, selected rate, length of stay and booking conditions.

The applicable cancellation policy will be communicated before confirmation and included in the reservation details.

Once a reservation has been confirmed, the cancellation conditions accepted at the time of booking will apply.

Any request to modify a reservation is subject to availability and may result in a change in price or conditions.


  1. CHECK-IN AND CHECK-OUT

Check-in and check-out times are indicated in the reservation confirmation and on the relevant apartment information.

Early check-in and late check-out are subject to availability and cannot be guaranteed unless confirmed by Simaba Group.

Guests must follow the access and check-in instructions provided before arrival.


  1. OCCUPANCY AND USE OF THE APARTMENT

The apartment may only be occupied by the number of guests included in the confirmed reservation and may not exceed its authorised maximum occupancy.

The apartment may not be transferred, sublet or made available to third parties without prior written authorisation from Simaba Group.

Guests must use the apartment for the purpose corresponding to their reservation and in accordance with the applicable booking or rental conditions.

Extended or seasonal stays do not constitute the guest’s permanent residence unless expressly established otherwise by applicable law or contract.


  1. HOUSE RULES

Guests are expected to respect the apartment, the building and its neighbours throughout their stay.

Parties, events and activities that may cause disturbance are not permitted.

Noise must be kept to a reasonable level, particularly between 22:00 and 08:00.

Only registered guests may stay overnight in the apartment unless otherwise authorised by Simaba Group.

Serious or repeated breaches of the house rules may result in termination of the stay, subject to applicable law and the conditions of the reservation.


  1. SMOKING

Smoking is not permitted inside the apartments.

Guests may smoke only in outdoor areas where permitted and must do so responsibly and without causing disturbance or damage.

Where additional cleaning or repair is required as a result of smoking inside an apartment, the corresponding cost may be charged to the guest.


  1. PETS

Pet policies may vary by apartment.

Guests travelling with a pet must inform Simaba Group before arrival and comply with the conditions applicable to the selected apartment.


  1. CLEANING AND HOUSEKEEPING

Cleaning services vary depending on the property and type of stay.

Where weekly housekeeping is included, the frequency and scope of the service will be communicated as part of the reservation.

Additional housekeeping may be available on request and may be subject to an additional charge.

Guests remain responsible for maintaining the apartment in reasonable condition during their stay, disposing of household waste appropriately and leaving the apartment in a reasonably clean and tidy condition.


  1. DAMAGE AND GUEST RESPONSIBILITY

Guests are responsible for treating the apartment, furniture, equipment and common areas with reasonable care.

Any damage, malfunction or incident should be reported to Simaba Group as soon as possible.

Guests may be charged for damage or loss caused intentionally, negligently or through misuse during their stay, subject to applicable law.

Furniture and equipment should not be removed from the apartment or materially rearranged without prior permission.


  1. ACCESS TO THE APARTMENT

Simaba Group or authorised personnel may need to access the apartment for maintenance, repairs, inspections or emergencies.

Whenever reasonably possible, guests will be informed in advance and access will be arranged to minimise disruption.

In an emergency or where immediate action is reasonably necessary to protect people or property, prior notice may not always be possible.


  1. PERSONAL BELONGINGS

Guests are responsible for their personal belongings during their stay.

Where an apartment is equipped with a safe, guests are encouraged to use it for valuables.

Simaba Group’s liability for loss, theft or damage to personal belongings is subject to applicable law.


  1. TOURIST STAYS, LICENCES AND TAXES

Where an apartment is operated as licensed tourist accommodation, the relevant tourist accommodation regulations and registration requirements apply.

Any tourist taxes or other statutory charges that are not included in the accommodation price will be communicated during the booking process and charged as required by applicable legislation.


  1. EXTENDED AND SEASONAL STAYS

Certain Simaba apartments are offered for extended or seasonal stays.

Additional documentation, minimum-stay requirements, payment schedules, deposits and contractual conditions may apply to these reservations.

Where a separate rental or seasonal accommodation agreement is entered into, that agreement forms part of the conditions governing the stay and will prevail in relation to matters specifically covered by it.


  1. PERSONAL DATA

Personal data collected in connection with reservations, enquiries and use of this website is processed in accordance with our Privacy Policy.


  1. WEBSITE USE AND INTELLECTUAL PROPERTY

Users agree to use this website lawfully and not to engage in activities that may damage, disable or interfere with its operation or with the rights of Simaba Group or third parties.

The content of this website, including text, photographs, graphics, logos, branding and design elements, may be protected by intellectual property rights.

Such content may not be reproduced, distributed, modified or used without the relevant authorisation, except where permitted by applicable law.


  1. CHANGES TO THESE TERMS

Simaba Group may update these Terms & Conditions when necessary to reflect changes to its services, website or applicable legislation.

Changes will apply from the date on which the updated Terms & Conditions are published and will not retroactively alter the conditions of reservations already confirmed, except where required by law.


  1. APPLICABLE LAW

These Terms & Conditions are governed by Spanish law.

Any dispute arising in connection with these Terms & Conditions, the website or a reservation will be resolved by the courts or authorities competent under applicable consumer and procedural law.