Privacy Policy

Last updated: October 2026


  1. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA?

The data controller is:

SIMABA APARTMENTS S.L.
Commercial name: Simaba Group
CIF / NIF: B-66915299
Carrer Riera de Sant Miquel, 3, 2º 3ª
08006 Barcelona, Spain
Email: welcome@simabagroup.com

We process personal data in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights, and other applicable data-protection legislation.


  1. WHAT PERSONAL DATA DO WE COLLECT?

Depending on how you interact with Simaba Group, we may collect:

Identification and contact details, such as your name, email address, telephone number and postal address.

Reservation information, including dates of stay, selected apartment, number of guests, special requests and other information necessary to manage your reservation and stay.

Billing and transaction information required to process and administer payments, deposits, invoices and refunds.

Communications you send to us through our website, email, telephone or other communication channels.

Information required to comply with legal obligations applicable to accommodation providers.

Technical information relating to your use of our website, where collected through cookies or similar technologies.

We only request personal data that is reasonably necessary for the relevant purpose.


  1. WHY DO WE PROCESS YOUR PERSONAL DATA?

We may process your personal data to:

Respond to enquiries and stay requests.

Create, confirm, manage and administer reservations and stays.

Process payments, deposits, invoices and refunds.

Communicate with you before, during and after your stay.

Provide guest support and manage requests, maintenance or incidents.

Comply with accounting, tax, accommodation registration and other legal obligations.

Operate, maintain and improve our website and services.

Protect our legitimate interests, property and systems and prevent misuse or fraud.

Send marketing communications where you have consented to receive them or where otherwise permitted by applicable law.


  1. LEGAL BASIS FOR PROCESSING

The legal basis for processing your personal data depends on the purpose for which it is used.

Information relating to enquiries, reservations and stays may be processed where necessary to take steps at your request before entering into a contract or to perform a contract with you.

Certain personal data may be processed where necessary for Simaba Group to comply with its legal obligations.

In limited circumstances, we may process personal data where necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms.

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.


  1. MARKETING COMMUNICATIONS

Where you have agreed to receive news, offers or other marketing communications from Simaba Group, we may use your contact details for this purpose.

You may unsubscribe at any time using the unsubscribe option included in our communications or by contacting us at welcome@simabagroup.com.

We do not sell your personal data to third parties for their own marketing purposes.


  1. WHO MAY RECEIVE YOUR PERSONAL DATA?

We may share personal data with trusted service providers where necessary to operate our business and provide our services.

These may include our property management system (PMS), booking technology providers, payment providers, website and hosting providers, communication services, professional advisers and operational suppliers.

These providers may only access personal data to the extent necessary to provide the relevant services and must process it in accordance with applicable data-protection requirements.

Personal data may also be disclosed to public authorities where required by law.

We do not disclose personal data to third parties for unrelated purposes unless we have an appropriate legal basis to do so.


  1. INTERNATIONAL DATA TRANSFERS

Some technology or service providers used by Simaba Group may process personal data outside the European Economic Area.

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable data-protection legislation and that appropriate safeguards are in place where required.


  1. HOW LONG DO WE KEEP YOUR DATA?

Personal data is retained only for as long as reasonably necessary for the purpose for which it was collected and for any additional period required to comply with legal, accounting, tax or contractual obligations or to establish, exercise or defend legal claims.

Retention periods therefore vary depending on the type of information and the reason for processing it.

When personal data is no longer required, it will be deleted, anonymised or securely restricted as appropriate.


  1. YOUR RIGHTS

Under applicable data-protection legislation, you may have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete personal data.

Request deletion of your personal data where legally applicable.

Request restriction of processing.

Object to certain processing of your personal data.

Request portability of your personal data where applicable.

Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, contact:

SIMABA APARTMENTS S.L.
Carrer Riera de Sant Miquel, 3, 2º 3ª
08006 Barcelona, Spain
Email: welcome@simabagroup.com

We may request information necessary to verify your identity before processing a request.


  1. COMPLAINTS

If you believe that your personal data has been processed in breach of applicable data-protection legislation, you have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) or another competent supervisory authority.

Spanish Data Protection Agency:  ⁠www.aepd.es


  1. SECURITY

Simaba Group takes appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss or destruction.

No internet-based system can be guaranteed to be completely secure, but we review our security measures as appropriate to the nature of the information we process.


  1. COOKIES

Our website may use cookies and similar technologies necessary for its operation and, where applicable, for analytics, preferences or other purposes.

Where consent is legally required, non-essential cookies will only be used according to the choices made through our cookie consent tool.

Further information about the cookies used on this website is available in our Cookie Policy.


  1. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Simaba Group is not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy information before providing personal data.


  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when necessary to reflect changes in our services, technology or applicable legal requirements.

The latest version will always be available on this website together with the date of its most recent update.